FAQ

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General iPhone and Ipod Repair Questions

What types of Smartphones do you repair?
We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?
Yes, no problem, please walk in to the store and bring your device, or mail it to us.

Do you repair iPods and MP3 players?
Yes, we do repair iPods, and some MP3 players.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?
Yes you can, give us a call and describe your problem and we will see what we could do for you.

Do you buy broken phones or any other phones?
Yes, we do buy broken/non-broken phones and other devices.

Do you offer any type of warranty on your services?
Yes, we offer 120 day parts and labor warranty, this means if you have any issues related with repair we will solve any problem free of charge.

Do I have to prepay for my repair?
No, you pay after we repair your device.

How do you structure your pricing?
We base our pricing on two criteria. First there is the part cost, and second is the labor charge. This is the main pricing criteria.

Mail in Repair Questions

Can I mail in any device for repair?
You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

Do I have to prepay for mail in repair?
No, you do not. You pay when the repair is complete.

What should I include when I am shipping my device to you?
We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do you need my SIM card?
No we do not need your SIM card but without it we cannot fully test your device.

Do I have to include my passcode with my phone?
It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

General Device Repair Questions

Do you repair iPads and other tablets?
Yes, we do repair iPads and other tablets.

Do you repair Apple and Windows desktop and laptop computers?
Yes, we offer software and hardware repair.

Do you repair mobile game consoles?
Yes we do, examples are the PSP, DS and Wii U controllers.

General Questions

Do I get any discounts on accessories if I repair my device in your store?
Most repairs warrant a 10% discount on accessories.

Liquid Damage Service

What should I do if my device falls in water or another liquid?
Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

How long do water damage repairs take to complete?
Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

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